The DLVRD | Customer Support & Contact Information

Last Updated: June 2026

At THE DLVRD, we believe every customer deserves to feel supported, informed, and valued. Whether you have a question about an order, product, devotional, or shipping update, we're here to help.

Contacting Support:

For all customer service inquiries, please contact:

CustomerSupport@TheDLVRD.com

To help us assist you as quickly as possible, please include:

• Your full name

• Order number (if applicable)

• Email address used at checkout

• A detailed description of your question or concern

• Photos of any product issues (if applicable)

Response Times:

We strive to respond to all customer inquiries within 1–2 business days.

During product launches, holidays, promotional events, or periods of high order volume, response times may be slightly longer. We appreciate your patience and understanding.

Customer Support Hours:

Monday – Friday
10:00 AM – 6:00 PM Eastern Time

Closed on weekends and major U.S. holidays.

How We Can Help:

Our support team can assist with:

• Order status updates

• Tracking information

• Shipping questions

• Product information

• Size and fit guidance

• Damaged or defective items

• Misprinted products

• Missing items

• Digital product access

• Devotional and book inquiries

• General website assistance

Before Contacting Support:

Many common questions can be answered through our:

• Shipping Policy

• Refund & Return Policy

• Terms of Service

• Frequently Asked Questions (FAQ)

We encourage customers to review these resources before submitting a support request.

Damaged or Incorrect Orders:

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the issue.

We will review the situation and work with our fulfillment partners to determine the appropriate resolution.

Stay Connected:

Follow THE DLVRD for product launches, devotionals, ministry resources, new collections, events, and community updates.

You can also subscribe to our email list to receive:

• New product releases

• Exclusive offers

• Devotional resources

• Children's ministry updates

• Seasonal collections

• Community announcements

Our Commitment:

THE DLVRD is more than a store. We are a faith-based brand and ministry committed to encouraging identity, healing, growth, and spiritual transformation through apparel, devotionals, and creative resources.

Thank you for allowing us to be part of your walk, your wardrobe, and your witness.

THE DLVRD

Lost. Loved. Delivered.